FAQ

About Habitat Store

Who is Habitat Store?

Habitat Store is a premium online lighting retailer specializing in transforming homes with quality lighting solutions delivered worldwide. We offer curated collections including bathroom lights, ceiling fixtures, floor lamps, children’s lighting, lamp shades, and table lamps.

What makes Habitat Store different?

We combine designer-quality lighting with worry-free global delivery, premium packaging, and smart home compatibility (including Philips Hue integration) to create seamless lighting solutions for modern homes.

Product Questions

Do you offer smart lighting options?

Yes! Many of our products are Philips Hue-compatible and arrive ready for immediate smart home integration. Look for the “Smart Home Ready” badge on product pages.

Are your kids’ lighting products safe?

Absolutely. Our playful kids’ lighting collection meets all international safety standards with child-friendly materials and designs that create magical spaces while prioritizing safety.

Can I see how a lamp shade will look in my space?

While we don’t currently offer augmented reality previews, our product photos show true-to-life colors and dimensions. We recommend measuring your space and comparing with product specifications.

Shipping & Delivery

Where do you ship?

We ship worldwide with reliable carriers, excluding some remote areas and parts of Asia. During checkout, our system will confirm if we can deliver to your location.

What are my delivery options?

We offer two convenient options:
Standard Shipping ($12.95 flat rate): 10-15 business days via DHL/FedEx with tracking
Free Shipping (orders over $50): 15-25 business days via EMS

How long does order processing take?

All orders are carefully prepared within 1-2 business days from our Oakland headquarters before shipping. You’ll receive tracking information via email.

Returns & Exchanges

What’s your return policy?

We offer 15-day returns from delivery date for unused items in original packaging. Contact our customer care team to initiate a return at [email protected].

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In those cases, we’ll provide a prepaid return label.

How long do refunds take?

Once we receive your return, refunds are processed within 5 business days to your original payment method.

Payment & Security

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout worldwide.

Is my payment information secure?

Absolutely. We use industry-standard encryption and never store your full payment details on our servers.