At Habitat Store, we want your lighting purchase to be as bright and satisfying as our products. If you’re not completely happy with your order, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns within 15 days of delivery for most items in their original condition (unused, uninstalled, with all original packaging and tags). Please note:

  • Custom or made-to-order lighting solutions cannot be returned
  • Lamp shades that have been installed or show signs of use cannot be returned
  • Kids lighting items must be returned in original safety packaging

Important Note About Returns

For safety reasons, we cannot accept returns on any electrical products that show signs of installation attempts or damage to wiring components. This includes ceiling lights, bathroom lights, and floor lamps with compromised electrical parts.

How to Initiate a Return or Exchange

Step 1: Contact Our Customer Care

Email our lighting specialists at [email protected] or call +1 (510) 555-0187 within 15 days of receiving your order. Please include:

  • Your order number
  • The item(s) you wish to return or exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Step 2: Prepare Your Package

Once your return is approved:

  1. Repackage the item(s) securely in the original packaging
  2. Include all accessories, manuals, and parts
  3. Place the return authorization number we provide on the outside of the box

Step 3: Ship Your Return

We’ll provide return shipping instructions based on your location. Please note:

  • Customers are responsible for return shipping costs unless the return is due to our error
  • We recommend using a trackable shipping service
  • The item is your responsibility until it reaches our warehouse

Refund Process

Once we receive and inspect your return:

  • Processing time: 3-5 business days after we receive your return
  • Refund method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timing: Allow 5-10 business days for the refund to appear in your account

Note that shipping charges are non-refundable, and return shipping costs will be deducted from your refund if applicable.

Exchange Process

For exchanges:

  1. Follow the same return process above
  2. Clearly indicate the replacement item you want
  3. We’ll ship your new item once the return is processed
  4. You’ll be responsible for any price difference and additional shipping costs

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us immediately at [email protected]
  • Provide photos of the damaged item or incorrect product
  • We’ll arrange for a replacement or refund at no additional cost to you

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Habitat Store Customer Care, I would like to request a return/exchange for my recent order: Order Number: [Insert] Date of Purchase: [Insert] Item(s) for Return: [Product Name, SKU if available] Reason for Return: [Please specify] [ ] I would like a refund [ ] I would like to exchange for: [Product Name] Please advise on next steps. I’ve reviewed the return policy and confirm the item(s) are in original condition with all packaging. Best regards, [Your Full Name] [Your Contact Information] [Your Shipping Address]

Questions?

Our lighting specialists are happy to help with any questions about returns or exchanges. Contact us:

Email: [email protected]
Phone: +1 (510) 555-0187
Hours: Monday-Friday, 9AM-5PM PST

Thank you for choosing Habitat Store for your lighting needs. We’re committed to ensuring your complete satisfaction with every purchase.